THE ALARM COMPANY
Murrell Burglar Alarms (another operation of Murrell
Technologies L.P.) have been providing security services to East Tennessee, Southwest Virginia and Southeast
Kentucky since 1963. We are a family owned company with 16 employees. Five of those employees are dedicated to service, a ratio which is
almost unheard of in the alarm industry. Our philosophy is to provide exceptional security services using
state of the art technology at a reasonable installation price with a reasonable monthly alarm monitoring
Unlike most of the national alarm companies we do not
offer any “free” equipment or services. We believe that “free” usually means hidden charges or inflated
If you compare our installation cost, service and
monthly monitoring rates with the national companies, you will see that your cost of long term ownership is
significantly less with Murrell Burglar Alarms.
Murrell Burglar Alarms also realizes that we may not
be the security services provider best suited in all situations especially if your needs are short term.
If I choose Murrell Burglar Alarms who will be installing and servicing my
Murrell Burglar Alarms employees are all registered
with the State of Tennessee or Virginia as required. Kentucky
does not currently have alarm licensing requirements. All
employees have been subjected to TBI and FBI background checks and the continuing education requirements to
maintain their respective registrations.
Our newest technical employee has been with Murrell
Burglar Alarms for 3 years. Seven of our employees exceed
20 years of service with Murrell Burglar Alarms.
Murrell Burglar Alarms does not use sub-contractors as
many of the national companies do and does not perform subcontracted services for other alarm companies.
Is Murrell Burglar Alarms insured?
Murrell Burglar Alarms employees are covered by
Workmen’s Compensation, General Liability and Errors and Omissions Insurance required by the State of
Tennessee, Kentucky and Virginia.
THE ALARM SYSTEM
What is my
alarm system capable of?
Your new alarm may have the ability to do the
- Detection of door or window
- Detection of impact or glass
- Detection of motion while ignoring pets up to
- Notify the Police, Fire and Emergency
responders in addition to yourself and neighbors
- Secure outbuildings
- Detect water leaks, temperature extremes,
heat, smoke, carbon monoxide, natural and propane gas whether the alarm system is armed or
- Provide audible or silent holdup, panic and
- Track who armed-disarmed the alarm system via
the Event Buffer and multiple User Codes
- Provide PERS (Personal Emergency Response
- Remote Arming/Disarming via Smart Phone
- Chime Doors upon opening or
How will my
alarm system work?
Your new alarm will have the ability if all options
are purchased to detect door and window opening, optional window impact sensors or glass breakage and
interior motion or movement alarm with water, heat, smoke, gas and carbon monoxide detection.
The alarm will arm and disarm via an English Language
Display Keypad or Wireless Key Fob Remotes. If the alarm is
armed and a sensor is activated an Interior Sounder and optional Exterior Siren will sound to alert the
homeowner and neighbors. The alarm will also notify
Security Central the alarm monitoring facility who then contacts the appropriate authorities (911) and your
individual call list.
Upon alarm the system typically will be programmed to
sound the sirens for 4-6 minutes and will then re-arm if possible until disarmed by the
Your alarm system will be a combination of hardwired
and wireless devices best suited for your needs. Most wireless
devices now include 3-5 year lithium batteries for long service life. Your sales representative will advise and recommend which device
types your system should include.
Burglar Alarms offer discounts?
Murrell Burglar Alarms offers monitoring discounts to
Senior Citizens via the Senior Circle program at Lakeway Regional Hospital and Public Safety
discounts to active Police, Fire and Emergency Service workers. Please consult with your sales
representative for information.
Your homeowners insurance may provide a discount from
5-20% for a monitored burglar alarm system with fire and water detection. Please consult with your carrier
for details and percentages.
At completion Murrell Burglar Alarms will provide the
required Alarm System Insurance Certificate for you to forward to your insurer.
Can I make
Please consult your sales representative regarding
Payment Plans and Financing
Payments may be made via Cash, Check, MasterCard,
Visa, American Express, Discover and Bank Auto Draft.
How does Alarm
Your alarm system has the ability to transmit alarm and trouble signals via telephone line
or cellular to Security Central www.security-central.com; an alarm
monitoring facility located in Statesville, North Carolina. Security Central a UL Listed and FM (Factory Mutual) approved
central station that handles all alarm monitoring for Murrell Burglar Alarms and has done so since
Upon the receipt of an alarm or trouble signal from
your alarm system; Security Central will then typically call to verify and ask for a password or
code. If whoever answers is unable to provide the correct
password or code Security Central then dispatches the proper authorities and individuals using the
pre-determined call list you will provide to us upon completion of the alarm installation. That call list can be changed by calling our office at 423-586-9401.
What if my
telephone line is cut or disabled?
If your alarm is connected to a POTS or landline telephone then cutting or disabling the
line will keep alarm and trouble signals from reaching Security Central. For additional security Murrell Burglar Alarms offers cellular alarm
monitoring services that do not require a phone line to operate. Those services work via the ATT cellular network where available and
are offered thru Telguard www.telguard.com and Honeywell AlarmNet www.alarmnet.com
VoiP (Voice over Internet)?
Murrell Burglar Alarms does not recommend
communications via services such as Vonage or Magic Jack. Telephonic services provided by Morristown’s
FiberNet and Charter Cable are compatible in most circumstances.
What are the
monthly fees for Alarm Monitoring?
Telephone connected Alarm Monitoring is $20.00 monthly
or $210.00 annually in advance.
Cellular Alarm Monitoring is $38.00 monthly or $426.00
annually in advance.
Interactive (Smart Phone App) Services add $6.00
monthly to the Cellular Alarm Monitoring
Opening-Closing Reports and 24 Hour Automatic Test
Signals are at an additional monthly charge. Please consult
your sales representative.
Murrell Burglar Alarms offers monitoring discounts to
Senior Citizens via the Senior Circle program at Morristown-Hamblen Hospital and Public Safety discounts to
active Police, Fire and Emergency Service workers.
Does my system have to be monitored?
Although not recommended Murrell Burglar Alarms can
provide an un-monitored alarm system at an additional charge. Please consult your sales representative for information regarding
What is the
Our typical contract term is 36 months. Contract terms can be adjusted to accommodate your needs and
finances. Terms from 1-60 months are available. Please consult your sales representative for rates and
What is the
All parts and labor include a one year
warranty. Additional Service First Extended Warranties
and Service Inspection Agreements may be purchased.
How long will
my installation take?
Typical Residential systems require 1 day to install,
test and to provide instruction for the homeowner in the proper use of the system. Commercial and Industrial systems usually require longer installation
What if my
system requires service?
Our systems include a 1 year parts and labor warranty
with extended warranties available after that initial period. Should your alarm system require service Murrell Burglar Alarms
employees 5 full time registered Service Technicians. We have
Service Technicians on-call 24/7 should that need arise.
Although electronic components do fail most alarm
service issues concern battery maintenance. Most rechargeable
batteries are rated at 3-4 years. Most wireless devices
typically use long life lithium batteries and are rated at 3-5 years. Murrell Burglar Alarms Extended Warranties offer battery maintenance and
Murrell Burglar Alarms recommends that Smoke Detector
batteries be replaced annually.
What about an
Service First Extended Warranties are available for
qualified systems starting at $126.00 per year. Please
consult your sales representative for additional information and pricing.
should I test my system?
Murrell Burglar Alarms recommends testing your system
at least weekly.
What if I
refer Murrell Burglar Alarms to someone else?
Murrell Burglar Alarms offers discounted monitoring
and alarm services to current customers who recommend us. Just call our office at Murrell Burglar Alarms
with the name, address and phone number of the person or business you are recommending Murrell Burglar
Alarms to. If they purchase alarm services from Murrell
Burglar Alarms we will then apply the proper discounts to your alarm services. Limit one discount per
purchased alarm service so make sure you are the first one to call with the recommendation.
YARD SIGNS AND
Burglar Alarms recommend yard signs and decals?
Murrell Burglar Alarms recommends yards signs and
decals as part of a complete deterrent package.
additional security services does Murrell Burglar Alarms offer?
In addition to Residential and Commercial Burglar and
Fire Alarms we offer the following security services:
INDUSTRIAL FIRE ALARMS
INCLUDING FENCES AND GATES
EMERGENCY RESPONSE SYSTEMS)
HOLDUP, DURESS AND
CARBON MONOXIDE AND